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You must update your nameserver addresses at your domain registrar with our nameservers' addresses in order to transfer your website. When you update your nameserver addresses at your domain registrar, the propagation period begins.
When done incorrectly, during the propagation period some ISPs will still point to your previous host and some will point your visitors to the new web host's servers. The same is true for e-mail that is sent to name@yourdomain.com. This is usually a frustrating and confusing time for the site owner and visitors as well. It is also common for a visitor to randomly see the new and old websites each time they point their browser to your domain name. This is due to the DNS Cache kept within their personal computers conflicting with the DNS entries provided by their ISP.
Most problems can be avoided by updating your DNS settings at your old host before changing your nameserver records at your domain registrar.
These steps will provide a no-downtime website transfer to our servers. Done this way you can minimize the actual transfer period to only a few hours. To many it will appear as instantiations.
1) upload your site to our server using the temporary address supplied in the activation e-mail.
2) change the IP addresses in your previous hosts DNS settings to the IP address found in your My Account area.
3) at your domain registrar, update the nameserver addresses to the nameservers listed in your My Account area.
4) Wait at least 7 days before canceling your hosting agreement with your previous host.
ProHostONE is happy to assist you in any way we can. ProHostONE will do it for you for nominal fee, contact our support for more details.
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