Q. I forgot the password for my account. What can I do ?
A. To retrieve the password you may visit our Logon page on our website and click on the "Lost your password?" link towards the bottom of the page, click here. You will need to enter the e-mail address we have on file for you.
If you no longer have access to that e-mail address you will need to contact our Support Team to change the e-mail account manually. Before they can make that change, they will need to authenticate your identity.
Article number: kb-201