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Article number: kb-404
Q. I can receive email but I can't send email . What could be wrong ?

A. Commonly you will receive a 550 error with this problem. There are several things to check when this happens.

Step 1

Make sure you can send and receive email from your Webmail account with us. If that is successful, the issue is with you network (ISP) or the settings on your email software.


Step 2

Double check your spelling in your SMTP server settings.


Step 3

Make sure you have selected the "This server requires authentication" checkbox in your email program's setup. Details on where to look for this setting follows.


Outlook XP:

a) Tools > Email Accounts > Add a new email account (if this is a new account) or View or change existing email accounts (if you need to modify an existing account)

b) If you're editing an existing account, highlight the account you'd like to edit, then click Change. If this is a new account, choose the correct type (typically POP3 or IMAP)...

c) Following is where you enter basic settings. Note that the Login Information > User Name should be in the format of user@domain.com. Do not select "Log on using Secure Password Authentication (SPA)"

d) In order to enable SMTP Authentication, select the "More Settings" button...

e) Select the "Outgoing Server" tab, then check the "My outgoing server (SMTP) requires authentication" box. No other settings need to be changed on this page.


Outlook Express:

a) Open Outlook Express, and select Tools -> Accounts from the menu bar.

b) Select the account that you use with our services and then click on the properties button.

c) Click on the Servers tab.

d) At the servers tab, put a check in the My server required authentication check box. Now simply click OK to close out of the properties palette and then click close to close the accounts window.


Eudora Pro:

a) Open Eudora Pro and select Tools -> Options from the menu bar.

b) In the options window, click on the Sending Mail button. Put a check Allow Authentication check box. All done! Now just click OK to close out of the options window.


Netscape Messenger:

a) Open up Netscape Messenger and go to Edit -> Preferences

b) In the preferences window, select Mail Servers from the list of items on the side.

c) Where it says Outgoing mail server user name: enter the user name you use to access your email account. Click OK.


Step 4

If you still cannot send emails then the issue is most likely to be that your ISP is blocking or filtering Port 25 outgoing SMTP traffic. This is a common restriction set by most ISP's to deter SPAM (unsolicited email). If this is the case, then you can only use THEIR outgoing SMTP mail server in place of ours. Contact your ISP to inquire about the proper outgoing mail server address you can use.

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